How I did customer development while getting a coffee

Customer development while getting a coffee

I’m currently working on validating a SMS staff scheduling webapp called Shift SMS that lets managers push their calendars via SMS but also allow their staff to coordinate any changes on their own.  Shameless plug, please sign up for the e-mail list for the latest updates!

Today, I went to a local coffee spot called Manic Coffee when it was quiet and actually walked into their manager talking to their staff about their schedule.  What are the odds!  I immediately introduced myself and asked about their process when it comes to creating a staff schedule.  Here’s what I found:

What I already knew

  • They used paper
  • Their staff calendar was pretty consistent (a norm for places with less than 5 or 6 staff members)
  • Price sensitivity was high – they mentioned another app that cost $20 dollars with relative disgust
  • They knew of other apps which implies they might have tried to look for a solution in the past (great!) or they were pitched before (not that great)

What surprised me

  • They didn’t think that paper or excel was the best solution (great!)
  • They just didn’t think this was a problem that needed to be solved, even though staff changes were frequent enough to be a pain.
  • They asked if I worked in the service industry before I explained why I was asking (which makes this seem like a common pain point)

Overall, pretty interesting takeaways to go with my coffee.

 

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